Duration: 30 minutes

Affected Components: , Dedicated Servers, VPS services, Frankfurt Network →

Oct 23, 11:38:48 GMT+0
Investigating - Our Frankfurt location with Dataforest just went down. We are monitoring the situation at our supplier: <https://status.dataforest.net/incidents/b30nqxzp2lgj>.

Oct 23, 11:59:40 GMT+0
Identified - We have not received any new updates from our provider. We are still monitoring the situation..

Oct 23, 12:06:17 GMT+0
Monitoring - The network is back online. We will continue monitoring the situation..

Oct 23, 12:09:13 GMT+0
Resolved - As per our supplier's status page: <https://status.dataforest.net/incidents/b30nqxzp2lgj> A software bug in our aggregation switches led to a major outage when we committed a (regular) change in our edge network related to the DDoS attacks. Only rebooting the devices could restore Layer 2 connectivity which was completely lost. Connectivity was recovered at 14:00 CEST, BGP sessions are coming since then. .

Duration: 52 minutes

Affected Components: NETVPX.com

Aug 12, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 08:52:16 GMT+0
Completed - Maintenance has completed successfully. Please contact us if you notice any issues..

Aug 12, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance. We will conduct some major updates on the underlying frameworks our website and panel uses. This means that things might be sporadically inaccessible during the specified timeframe. The hosting services themselves will not be affected. This includes VPS and dedicated servers..

Duration: 6 hours and 46 minutes

Affected Components: VPS services

Jul 3, 10:45:36 GMT+0
Resolved - We have implemented a fix and are seeing things come back. We will monitor the situation in the next hour..

Jul 3, 10:38:51 GMT+0
Investigating - We are currently investigating this incident with a few of our nodes. The issue occurred during one of our regular configuration steps. We are working on resolving this ASAP..

Jul 3, 10:41:38 GMT+0
Identified - We have identified the problem and are working on reversing our faulty network configuration. We hope to be back online for affected services within 15 minutes..

Duration: 1 hour and 57 minutes

Affected Components: Server Panel, , VPS services, Frankfurt Network →

Jun 17, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 17, 07:57:29 GMT+0
Completed - Maintenance has completed successfully. Backups may still be a bit slow or unreachable in the next hour or so. If you are experiencing any other issues, please contact us by opening a support query..

Jun 17, 06:00:00 GMT+0
Identified - We want to inform you about a scheduled maintenance window affecting our infrastructure in Frankfurt. 🗓 **Date:** Tuesday, June 17th, 2025 ⏰ **Start Time:** 8:00 AM CEST ⏳ **Expected Downtime:** Up to 4 hours During this time, you may experience temporary downtime as we carry out essential maintenance work. We fully understand how disruptive any downtime can be, and we want to reassure you this decision wasn’t taken lightly. This maintenance is necessary to ensure continued reliability, performance, and long-term stability of our platform. If you have any questions or concerns, please don’t hesitate to reach out — we’re here to help..

Duration: 3 hours and 20 minutes

Affected Components: VPS services

Mar 14, 07:27:42 GMT+0
Completed - The migration has been completed. Should clients notice any issues, please reach out to us..

Mar 14, 04:07:46 GMT+0
Identified - We are starting the maintenance now.

Mar 14, 04:00:00 GMT+0
Identified - We are going to perform scheduled maintenance on our VPS infrastructure. As part of our ongoing improvements, we will be upgrading our virtualization platform. **Maintenance Details:** 📅 Date: Friday, March 14th, 2025 ⏰ Start Time: 5:00 AM (UTC+1) ⏳ Expected Downtime: Less than 1 hour per server During this period, our VPS infrastructure will experience temporary downtime while we perform the migration. All data will be transferred as part of the process. Customers are always welcome to reach out to us for additional questions..

Duration: 45 minutes

Affected Components: VPS services

Jun 15, 12:00:00 GMT+0
Identified - We’ve identified our main ATS (automatic transfer switch) to be faulty. An ATS is responsible for automatically transferring a power supply from its primary source to a backup source when it senses a failure or outage in the primary source. We will be installing a new ATS at 14h CEST. **This will impact our entire VPS infrastructure, as all nodes will need to be started up again on the new ATS in a rolling fashion.**.

Jun 15, 12:03:33 GMT+0
Identified - We have started with this maintenance. Servers will start being switched over one by one. Expect downtime during this process..

Jun 15, 12:44:57 GMT+0
Completed - srv4 is now also online. It was due to a network misconfiguration that was triggered during the reboot. The maintenance is completed. As usual, we will continue monitoring the situation for any anomalies..

Jun 15, 12:26:03 GMT+0
Identified - Most nodes are back online again. We are having issues with srv4 that are being looked into..

Jun 15, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 33 minutes

Affected Components: VPS services

Jun 14, 22:45:00 GMT+0
Resolved - This incident has been resolved..

Jun 14, 22:12:00 GMT+0
Identified - At 00:12 CEST, the main fuse of one of our server racks tripped in the datacenter, resulting in an outage. On-site datacenter technicians temporarily fixed the issue relatively quickly. We’ve identified the issue to be caused by a faulty ATS (automatic transfer switch). An ATS is responsible for automatically transferring a power supply from its primary source to a backup source when it senses a failure or outage in the primary source. Currently, the ATS has been completely removed to get our infrastructure back online as quickly as possible. .